Q: Where do you operate?

A: We currently operate in select Canadian cities, including Halifax and Peterborough, with plans to expand. All of our properties are located in Canada.

Q: Do you operate outside of Canada?

A: Wonderest is currently focused on Canadian cities only, with plans to expand in the future.

Q: Are all units furnished?

A: Yes. Each suite includes furniture, linens, kitchenware, Wi-Fi, and essential amenities — fully move-in ready.

Q: What kind of guests stay in your properties?

A: Our guests include professionals on business travel, healthcare workers, corporate relocations, insurance clients, families in transition, and leisure travelers — all carefully vetted.

Q: Who pays the rent — Wonderest or the guests?

A: Wonderest signs the lease and pays rent directly from our corporation, ensuring stable, on-time payments regardless of occupancy.

Q: How do you maintain the unit?

A: We handle professional cleaning after each stay, minor maintenance, and regular inspections — keeping the property in top condition at all times.

Q: How do I know you’ll take care of my property?

A: Our business depends on keeping your property in top shape. We invest heavily in staging, professional cleaning, and maintenance to ensure your home is returned to you in excellent condition.

Q: How long are your rental agreements?

A: We offer multi-year agreements with guaranteed monthly payments to provide long-term stability for property owners.

Q: Do you carry insurance?  What about liability, legal concerns and local regulations?

A: Yes. We carry liability insurance, and every stay is covered by platform protections and internal safeguards. We ensure full compliance with local laws, HOA rules, and rental agreements before starting. You get peace of mind knowing everything is above board. Our liability insurance protects you from claims, and we can add you as an additional insured for extra peace of mind.

Q: What platforms do you use to book guests?

A: We use a combination of Airbnb, Vrbo, Booking.com, and direct corporate channels to market our units and maximize exposure. These platforms not only help us reach pre-screened guests — they also provide an extra layer of protection through built-in insurance, strict guest policies, and a two-way review system. This layered approach ensures both guest quality and property security while allowing us to maintain strong occupancy and stay fully compliant with local lease and zoning regulations. 

Q: Do you allow parties, pets, or smoking?

A: Absolutely not. Our guest agreements strictly prohibit parties, smoking, and unauthorized pets. We maintain a quiet, respectful environment.

Q: How do you prevent parties or disruptive behavior?

A: We take a proactive approach to prevent parties and disturbances. We enforce a minimum-night stay policy to deter party bookings, and all guests are background-checked before approval. Our properties are equipped with noise monitors, smoke detectors, and front-door cameras to track activity responsibly and in real-time. Clear house rules and quiet hours are communicated upfront, and we’re available 24/7 to respond to any issues immediately. This layered system ensures a quiet, respectful environment for both the property and neighbors.

Q: What if a guest causes damage or breaks rules?

A: We handle all guest-caused damage repairs immediately and cover major damage through our business insurance and the platform's additional protection programs (e.g., Airbnb’s AirCover). If a guest breaks house rules, their stay can be terminated immediately. Additionally, platforms like Airbnb enforce strict penalties for violations—guests can receive warnings, be fined, have their accounts suspended, or even face legal action in severe cases. This ensures that guests are highly motivated to follow the rules, and that your property is always protected. 

Q: Do you cover all types of property damage? 

A: We take full responsibility for any damage caused by our guests, and we’re covered by both our business insurance and Airbnb’s AirCover protection. That said, we do not cover damage related to the property itself—like a pipe bursting inside a wall, electrical issues, or natural events such as flooding or storms. These types of problems are considered part of the property’s infrastructure and remain the owner’s responsibility, typically covered by your home or landlord insurance.

Q: Why not just rent to long-term tenants? Won’t short-term rentals cause more wear and tear?

A: Our model offers guaranteed monthly rent with none of the typical long-term tenant hassles. With long-term tenants, you’re often stuck in a lease for an extended period, and there’s no guarantee you’ll get a responsible tenant. Everyone knows the risk of having tenants who trash the property or become hoarders, and legally it can take a very long time and be costly to evict them. Long-term tenants may also cause noise issues that are difficult to resolve quickly.

In contrast, with our short-term rental model, these problems are minimized or eliminated. Any damage caused by short-term guests is covered through third-party protections like AirCover. If you’re looking to sell your property, negotiating with a long-term tenant can be challenging, while short-term rentals keep the property flexible and easier to manage.

Also, with long-term tenants, you can only hope they’re taking care of your home. Our short-term rental cleaners inspect the property multiple times each month and can address maintenance or damage promptly, ensuring your property stays in excellent condition. Our business depends on keeping your home in top shape, so it benefits us to maintain your property meticulously. This frequent oversight helps protect and preserve your investment while providing steady, reliable income.

Q: Will I lose control over my property?

A: You retain full control. We act as an ideal tenant and you’re welcome to visit the property whenever it’s vacant.

Q: How do I know I’ll get rent payments on time?

A: We guarantee monthly rent payments regardless of occupancy. Rent is secured against our company’s revenue, so you’re not dependent on individual tenants.

Q: I’m worried about negative perceptions of Airbnb or short-term rentals.

A: We take professionalism seriously and carefully screen guests. Noise monitors and strict house rules help maintain a quiet, respectful environment. We aim to raise the bar and avoid the negative stereotypes associated with poor hosts.

Q: What if I have existing long-term tenants?

A: We can work with your tenants to find agreeable solutions, such as temporary vacancy arrangements, so their needs and your property’s use are respected.

Q: How do I know this won’t be a hassle for me?

A: We handle everything for you—guest bookings, communication, cleaning, maintenance, and regular property updates—so you can be completely hands-off. In essence, we provide full property management services without charging you a dime. Traditional property management companies typically take around 8% of your monthly rent—we charge 0%. You get all the benefits of professional management, plus guaranteed rent, with none of the fees or headaches.

Questions?

Have questions or want to learn more? Reach out anytime at wonderest.ca@gmail.com .We’d love to hear from you.